Return Policy

1. Refunds

All sales are final. All sales are in US Dollars. We apologize, but we are not able to give refunds. Once an order is placed, your contest entries are automatically and immediately submitted to our sweepstakes company. We cannot tamper with the entries for giveaways.

 

2. Exchanges

We welcome all exchanges. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to Sand Cartel Offroad. We will resend the exchanged item to you for free. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 60 days of purchase. Any issues with defective merchandise must also be reported within 60 days of the date of purchase for warranty replacement. After 60 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange, and what size you would like. Please send a paypal payment for shipping and any price increase if you are upgrading in US Dollars. Our paypal account is. Include a screenshot of your confirmation with your return package or email the confirmation with your order number to support@sandcarteloffroad.com. If you do not have paypal, please call or email customer service at for further instruction.

If you receive an item that is damaged or is incorrectly shipped by us please contact Customer Support immediately.

Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

 3. Unsupported Exchanges

Unfortunately we do not exchange any boxer, socks or underwear products due to hygiene and safety.

4. Shipping Address

All exchanges should be sent to the following address:

Sand Cartel Offroad

ATTN: Exchanges

3600 Stagecoach Road N Unit B

Longmont, CO 80504