Frequently Asked Questions

Use this page to quickly find answers to any questions you may have

Giveaways & Announcements

Once the giveaway has ended, we send all the entries to our sweepstakes company who conducts a computer random drawing. This process usually takes 2-5 business days before we receive the Winners Name. Once we receive the Winners Name, we announce it on our website and all of our social media channels.

If you are selected as a potential winner in one of our Giveaways, our Administrator, Matthew Stewart will contact you via the phone number and the email address you provided on your order/entry form. You will never be asked to provide a credit card or payment as a condition of a prize award.

We do not use social media to contact the winners of the Giveaways we offer on sandcarteloffroad.com. All of our official Sand Cartel Offroad social media accounts are listed on the footer of every page. If you feel that you have been contacted by someone impersonating Sand Cartel Offroad, please contact us here so our team can investigate.

Pricing & Billing

You only have to pay sales tax if you are located in the same state as our warehouse (Colorado).

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Website & Content

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website or (2) type a keyword into the SEARCH box.

If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.